Changing your email or password

Change your login email or password from Settings, reset a forgotten password, and sign out of every device at once.

You change your login email and your password in Settings, under Login & Security. Both need your current password. A new email address only takes over after you prove you can read mail at it.

Change your email address

  1. Open Settings in the sidebar.
  2. Next to Email Address, choose Change.
  3. Enter your New email address and your Current password, then choose Send code.
  4. We email a 6-digit code to the new address. Enter it and choose Confirm new email.

Until you confirm, your login stays your old address. If you leave the page halfway, come back to Settings and choose Enter code to pick up where you left off. The code expires after 10 minutes. If it doesn't arrive, choose Resend code.

Confirming the change signs you out of your other devices. We send a notice to both your old and your new address. If you sign in with Google, use the Google account with the new address from then on.

Your login email is also where we send sign-in codes if you use two-step sign-in, so keep it current.

Signed up with Google? Changing your email needs a password. If you never set one, first sign out and choose Forgot your password? on the login page to create one, then come back.

Change your password

  1. Open Settings in the sidebar.
  2. Next to Password, choose Change.
  3. Enter your Current password, your New password (at least 8 characters), and the new password again under Confirm new password.
  4. Choose Update password.

You stay signed in on the device you used, and every other device is signed out. We email you to confirm the change.

Forgot your password

  1. On the login page, choose Forgot your password?
  2. Enter your account email and choose Send reset link.
  3. Open the link in the email. It is valid for one hour.
  4. Set your new password.

If no email arrives, check your spam folder, then send the link again or try a different address you might have used.

Sign out of every device

If you think someone else has your password, change it, then go to Settings and find Signed-in devices. Choose Sign out everywhere, then Confirm. This signs you out on every phone and computer, including the one you are using. If you suspect someone has used your account, also write to info@davincii.co.

Open this in your dashboard

Common questions

I forgot my password. What do I do?

Choose Forgot your password? on the login page and enter your account email. We send a reset link that is valid for one hour.

When does my new email start working?

Only after you enter the 6-digit code we send to the new address. Until then, you keep signing in with your old email.

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